Refund & Return Policy

At ALUXABAGIN, customer satisfaction is our top priority. If you’re not fully satisfied with your purchase, we’re here to help.

1. Eligibility for Return

You can request a return within 7 days of receiving your order.
To be eligible, the item must be unused, in its original condition, and in the original packaging.
Items such as personalized or clearance sale products may not be eligible for return.

2. How to Request a Return

To start a return, please email us at:
???? info@aluxabagin.store
Include your order number, reason for return, and clear photos (if the product is damaged or incorrect).

3. Return Shipping

Customers are responsible for the return shipping costs unless the item is defective or wrong.
We recommend using a trackable shipping method to ensure safe return.

4. Refund Process

Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
If approved, the refund will be processed within 5–7 business days and issued to your original payment method (PayPal or Stripe).

5. Damaged or Incorrect Items

If you received a damaged or wrong item, please contact us within 48 hours of delivery. We will replace the item or issue a full refund without requiring a return.

6. Exchanges

We currently do not offer direct product exchanges. If you wish to get a different item, you can return the original and place a new order separately.